Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Connection error in Mazda Update Toolbox

If the Mazda Update Toolbox shows a connection error when you open it, deleting a specific registration file from the SD card may resolve the issue.

Connection_error

What to do

  1. Close the Mazda Update Toolbox completely.
  2. Open the SD card in File Explorer on Windows or Finder on macOS.
  3. Open the following folder: /license/
  4. Delete only the following file: .reg
    Important: Do not delete any other files from the SD card.
  5. If you cannot see the .reg file, enable the option to show hidden files on your computer.
  6. Open the Toolbox again.
  7. Check whether the connection error still appears.

If the error continues, click the Contact us button at the top of the page for further assistance.