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Error 108 in iGO Navigation application

1. Summary

This article explains what to do if you see the message “An unexpected error occurred: error 108” while trying to restore your purchased content in the iGO Navigation application.
The steps below apply to both Android and iOS devices.

 

2. What causes error 108

This error usually appears when:

  • You are trying to restore previously purchased content
  • The application cannot verify your purchase history
  • The store account used on the device does not match the original purchase account
  • The application has incomplete or outdated data after installation

Restoring purchases requires a clean installation and a short trial activation, which refreshes your entitlements.

 

3. How to resolve error 108

Follow the steps below based on your device type.

3.1 Remove and reinstall the application

  1. Delete the iGO Navigation application from your device.
  2. Reinstall it directly from the Google Play Store or App Store.
    • Important: search for the app manually. Do not use your download history.

3.2 Confirm the correct store account

  1. On Android: sign in with the same Google account that you used for the original purchase.
  2. On iOS: sign in with the same Apple ID used on your previous device.

If the account is different, restoration will not work.

3.3 Activate the trial

  1. Open iGO Navigation.
  2. Go to the Shop
  3. Select any item marked as a trial.
  4. Tap FREE (or the equivalent button on Android).
  5. You do not need to download the item.
    This step simply activates your trial so the system can refresh your purchase history.

3.4 Restore your purchases

  1. Go to Shop.
  2. Select Purchased items.
  3. Tap the arrow in the bottom right corner.
  4. Choose Restore purchases.

Your previously purchased content should now be available.

 

4. If the error continues

If error 108 still appears after following the steps above, we can assist you further.

4.1 For Android users

Please provide:

  • your SWID (found in Menu → About → SWID)
  • your Google Play invoice number (starts with GPA.)

This allows us to verify your purchase and check for account‑related issues.

4.2 For iOS users

If the error persists on iOS, please contact Apple Support, as only Apple can verify purchase issues related to an Apple ID.

 

5. Need help

If you still experience difficulties, you can contact us for assistance:

  • Include your device type (Android or iOS)
  • Attach screenshots of the error message
  • Provide your SWID