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How to contact Mazda infotainment and navigation support

If you need assistance with your Mazda infotainment or navigation system, you can contact Mazda Customer Support, an authorised Mazda dealership, or Naviextras. The appropriate support team depends on the type of issue you are experiencing.

1. When to contact Mazda Support

For general infotainment questions, navigation system functionality, or vehicle-related issues, please contact Mazda Customer Support or your nearest authorised Mazda dealership.

Mazda can assist with:

  • Infotainment system issues: Problems with the touchscreen, system settings, connectivity, or other built-in features.
  • Hardware and SD card issues: Faulty navigation hardware, damaged SD cards, or purchasing replacement SD cards.
  • System software: Firmware updates and other software-related questions not involving map updates.
  • Dealership services: Questions about dealership prices, installation costs, or services performed by a Mazda dealer.
  • Navigation functionality: General troubleshooting when the navigation system is not working as expected.

2. When to contact Naviextras Support

Naviextras provides map update services and support for compatible Mazda navigation systems.

Depending on your Mazda model, our support team can assist with:

  • Map update purchases: Payments, refunds, invoices, and purchased map update packages.
  • Naviextras accounts: Login issues, account details, and personal data management.
  • Map content: Missing roads, incorrect addresses, or other map data issues, provided your navigation system uses NNG Maps.
  • The Mazda Update Toolbox: Downloading, installing, or troubleshooting map updates on supported systems.

Please note: Naviextras can investigate map data issues only for NNG Maps products. If your navigation system uses maps provided by another company, such as HERE or TomTom, we recommend contacting the map provider directly for further assistance.

Support for Toolbox-related issues also depends on your Mazda navigation system. Some models require assistance from Mazda Customer Support for general update or installation problems.

To contact Naviextras about a supported issue, click the Contact us button at the top of the page.

3. Mazda support contact information by region

Choose the region where your vehicle is registered or where you normally receive Mazda support.

Europe

United States

Canada

Australia

Other regions

If your country is not listed above, please contact your local Mazda distributor or an authorised Mazda dealership for assistance.

4. Before contacting support

To help the support team assist you, please have the following information ready:

  • Your Mazda vehicle model and year
  • Your Vehicle Identification Number (VIN), if available
  • A short description of the problem
  • A screenshot or photo of any error message, if applicable

For Naviextras account or purchase-related questions, please also provide the email address associated with your Naviextras account.

Important: Never include your payment card number, security code, or other sensitive payment information in a support request.

Need help finding the right support team?

If your question concerns a Naviextras map update purchase, account, or map content, click the Contact us button at the top of the page.

For infotainment hardware, replacement SD cards, vehicle software, or dealership-related questions, please contact Mazda Customer Support using the regional contact details above.