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How to redeem a prepaid or activation code

If you have received a prepaid or activation code, you can use it to unlock map updates, subscriptions, or other navigation content. These codes can only be redeemed once and usually need to be activated through the Naviextras Toolbox.

1. Before you begin

Make sure you have:

  • A valid prepaid or activation code in one of the following formats:
    • XXXX-XXXX-XXXX-XXX
    • XXXX-XXXX-XXXX-XXXX
  • Your navigation system, SD card, or USB drive connected to your computer, depending on your model.
  • The correct version of the Naviextras Toolbox installed.
  • A working internet connection.

Prepaid and activation codes may be included in your navigation system's packaging, provided by a distributor, or purchased separately.

For some navigation systems, activation codes can also be purchased on the Naviextras website.

Important: Most prepaid and activation codes must be redeemed in the Toolbox, even if they were purchased on the website. They cannot normally be redeemed directly on naviextras.com unless stated otherwise.

2. How to redeem a code in Toolbox 3

  1. Connect your navigation system, SD card, or USB drive to your computer.
  2. Open Toolbox 3.
  3. On the right side of the main screen, click I have a code.
  4. Enter your prepaid or activation code in the pop-up window.
  5. Confirm to redeem the code.

If the code is valid, the associated content will become available under Updates.

You can then download and install the content.

3. How to redeem a code in Toolbox 4

  1. Connect your navigation system, SD card, or USB drive to your computer.
  2. Open Toolbox 4 and log in to your account.
  3. On the main screen, select Redeem a code.
  4. Enter your prepaid or activation code.
  5. Follow the on-screen instructions to complete the activation.

Once the code has been successfully redeemed, the associated content will become available for installation in the Toolbox.

4. Important information about activation codes

  • One-time use: Each prepaid or activation code can only be redeemed once.
  • Compatible content: Codes unlock specific map updates, subscriptions, or other navigation content, depending on the offer.
  • Navigation system compatibility: The code must be valid for your navigation system.
  • Subscriptions: Some codes activate subscriptions that provide access to updates for a specified period.

5. Troubleshooting: If your code is not accepted

If you cannot redeem your code, check the following:

  1. Make sure you entered the code correctly, without extra spaces.
  2. Check that you are using the correct Toolbox version for your navigation system.
  3. Make sure your navigation system is connected and recognised by the Toolbox.
  4. Check that your computer has a working internet connection.
  5. Make sure the code has not already been redeemed.

Need help?

If your prepaid or activation code is still not accepted, click the Contact us button at the top of the page for further assistance.

Please include:

  • The prepaid or activation code you are trying to redeem
  • A screenshot of the error message, if available
  • A short description of the problem

Our support team will check the code and help you resolve the issue.