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How to restore purchased content in iGO Navigation

If your purchased maps or other content are missing after reinstalling iGO Navigation or changing your phone, you can restore them using the Restore Purchases feature. Make sure you are using the same Google or Apple account used for your original purchase.

1. Check your Google or Apple account

Before restoring your purchases, make sure you are signed in to the correct account:

  • Android: Use the same Google account that was used to purchase the content through Google Play.
  • iPhone or iPad: Use the same Apple account that was used for the original purchase through the App Store.

Purchases are linked to your original store account. Using a different account may prevent you from restoring your content.

2. Restore your purchased content

  1. Open iGO Navigation.
  2. Go to Shop.
  3. Select one of the available free trial packages to activate the Restore Purchases feature.
  4. Go to Shop > Purchased Items.
  5. Tap the arrow in the bottom-right corner.
  6. Select Restore Purchases.
  7. Wait until your purchases have been restored.

Your previously purchased content should now be available for download.

Important: You do not need to purchase the same content again to restore an eligible existing purchase.

Troubleshooting: If your purchases are still missing

If the Restore Purchases option does not work, or your purchased content is still unavailable, try reinstalling the application.

3. Reset and reinstall iGO Navigation

Important: Resetting or uninstalling the application may delete saved destinations, routes, settings, and locally downloaded maps. Make sure you understand that this information may be lost before proceeding.

  1. Open iGO Navigation.
  2. Go to Settings.
  3. Tap the arrow in the bottom-right corner.
  4. Select Factory Reset and follow the on-screen instructions.
  5. Uninstall the iGO Navigation application from your phone or tablet.
  6. Open the Google Play Store on Android or the App Store on iPhone or iPad.
  7. Search for iGO Navigation and reinstall the application.
  8. Open the application and select a free trial package.
  9. Go to Shop > Purchased Items.
  10. Tap the arrow in the bottom-right corner and select Restore Purchases.

Make sure you are still signed in to the same Google or Apple account used for the original purchase.

4. If iGO Navigation is not available for your phone

The availability of iGO Navigation depends on your phone's operating system and compatibility requirements.

On Android

If Google Play displays a message stating that the application was developed for an earlier version of Android or is not compatible with your phone, you may not be able to install it on your current system.

Check the iGO Navigation page on Google Play for availability.

On iPhone or iPad

You can find iGO Navigation on the Apple App Store.

If the application is compatible with your system, you can download it and purchase available navigation content through the in-app Shop.

Need help?

If you cannot restore your purchased content after following these steps, click the Contact us button at the top of the page for further assistance.

Please include:

  • Whether you are using Android or iOS
  • Your phone or tablet model
  • A screenshot of any error message
  • Your SWID, if available, which you can find under Menu > About > SWID
  • Your Google Play order number (starting with GPA.), if applicable

This information will help our support team investigate the issue.