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How to troubleshoot TomTom online traffic on the Zenec Z-EMAP76MH-TT3

If TomTom online traffic is not working with your Zenec Z-EMAP76MH-TT3 navigation package, there are a few steps you can take to check your connection and settings. Follow the instructions below to make sure your navigation software is up to date and correctly configured.

1. Check your internet connection

TomTom online traffic requires an active internet connection.

Make sure your Zenec navigation system is connected to the internet through a mobile hotspot.

2. Check your navigation software version

On your Zenec system, go to:

Main Menu > About > Version Information

Check the navigation software version displayed on the screen.

  • If the version is 9.35.2.302044 or higher, continue to the next step.
  • If the version is lower than 9.35.2.302044, follow the instructions below to update your navigation software.

How to update your navigation software

  1. Remove the SD card from your Zenec navigation system.
  2. Connect the SD card to your computer.
  3. Open the Naviextras Toolbox.
  4. Download and install the available software update offered by the Toolbox.
  5. Once the update is complete, safely remove the SD card from your computer.
  6. Insert the SD card back into your Zenec system.
  7. Go to Setup > System > Navigation Update.
  8. Follow the on-screen instructions to complete the installation.

Once the update is installed, check whether TomTom online traffic is working.

3. Restore the navigation settings

If TomTom online traffic is still unavailable, restoring the navigation settings to their factory defaults may help resolve the issue.

Important: A factory reset will delete your saved navigation data and personalised settings. Make sure you are comfortable losing this information before proceeding.

To perform a factory reset:

  1. Open Main Menu > Settings.
  2. Select the arrow icon in the bottom-right corner of the screen.
  3. Select Factory Reset.
  4. Follow the on-screen instructions to complete the process.

After the reset, reconnect your system to the internet and check whether TomTom online traffic is available.

Need help?

If TomTom online traffic is still not working after completing these steps, click the Contact us button at the top of the page for further assistance.

Please attach:

  • A photo of the map screen on your navigation system.
  • A photo of the Traffic screen, which you can access through Main Menu > Traffic.

This information will help our support team investigate the issue.