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Moving a purchased update to a replacement Zenec SD card

If your original Zenec SD card does not have enough free space for a purchased map update, you may be able to move the update to a compatible replacement Zenec SD card with a larger storage capacity.

Please note that replacement SD cards are not available for every Zenec model. To check whether a compatible replacement card is available for your navigation system, please contact Zenec.

A replacement Zenec SD card usually has a name ending in “E” or “MHE”. It normally contains the navigation software, but no maps.

1. How to prepare the replacement SD card

  1. Insert the replacement Zenec SD card into your navigation device.
  2. Start the navigation software.
  3. Wait until the device receives a GPS signal.
  4. Remove the SD card from the device.
  5. Connect the SD card to your computer.
  6. Open the Naviextras Toolbox and wait until the SD card is successfully recognised.
  7. Log in with your Naviextras account.
  8. Once you are logged in, please contact our support team using the Contact us button at the top of this page.

Our support team will check whether your purchased update can be moved from your original SD card to the replacement card.

Important

Only updates purchased through naviextras.com or the Naviextras Toolbox can be transferred to a replacement SD card.

Updates obtained from another source cannot be moved this way.