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TomTom online traffic is not working with the Zenec Z-EMAP76MH-TT3 navigation package

If TomTom online traffic is not working with your Z-EMAP76MH-TT3 navigation package, check your internet connection, navigation software version, and reset the device if needed.

1. Check the internet connection

Make sure your navigation device is connected to the internet through a mobile hotspot.

2. Check the navigation software version

On your device, go to:

Main Menu > About > Version Information

Check the navigation software version.

  • If the version is 9.35.2.302044 or higher, continue to the next step.
  • If the version is lower than 9.35.2.302044, update the navigation software.

To update the software:

  1. Remove the SD card from your navigation device.
  2. Connect the SD card to your computer.
  3. Open the Naviextras Toolbox.
  4. Download and install the software update offered by the Toolbox.
  5. Once the update is installed on the SD card, safely remove the card from your computer.
  6. Insert the SD card back into your navigation device.
  7. On the device, go to:Setup > System > Navigation Update
  8. Follow the on-screen instructions to install the navigation software update.

3. Perform a factory reset

If TomTom online traffic still does not work, perform a factory reset.

Important: A factory reset will delete all saved data and settings from the navigation device.

Go to:

Main Menu > Settings > arrow icon in the bottom-right corner > Factory Reset

Follow the on-screen instructions to complete the reset.

If the issue continues

If TomTom online traffic is still not working after completing the steps above, contact our support team for further assistance.

Please attach:

  • a photo of the map screen
  • a photo of the Traffic screen, which you can open from Main Menu > Traffic